Employee Self Service

Employee Self Service (ESS)

(Version: 1.0.11.71)

Dashboard
CSS Admin Panel
NDM / EA
New Connection
Consumer Services
Meter Services
Administration
Report
CRM
Swagat Cell
- Swagat Cell File Upload
- Swagat Cell Master
SOLAR
Mobile Web Console
DF Mov / Multiparty
Open Access
MIP (Material Inspection System)
DMS (Document Management System)
Change Password
Help and Support

CRM Home
DashBoard

Create Service Request

FAQ
FAQ For CRM Users
Consumer Services FAQ
Electricity Billing FAQs
KVAh Billing FAQs
KVA MD FAQs

Search Service Request
Employee Search
Consumer Interruption Details
Ongoing Feeder Outage Details

Track Application Status

Consumer Feedback For Billing Arrears
Consumer Feedback For MSEDCL Services
Consumer Feedback For Online Payment Services
Welcome Call To New Consumers
Follow Up For Pending NC and Online Application
Consumer Outbound Feedback Details

Configuration Parameters
FAQ
FAQ Category
Request Type
Request Sub Type

Section DTC Mapping

Circle-wise Complaint Statistics Report
Type-wise Complaint Statistics Report
Complaint List

Consumer Outbound Feedback Details

Type of Outbound Feedback :
Consumer Number :
CSR UserID :
Created From Date :	Created To Date :

Note: Restrictions applied for Dates as 8 Days on Consumer Feedback For Billing Arrears Details.

Last log time :

Version : 1.0.11.71

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