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Standard of Performance (SoP) and Escalation Parameters

SOP ID Enquiry Area Area Flag Sop in Hrs Escalation after (Hrs) 2nd Escalation after (Hrs) Effective from Status
102 Shifting of Meter URBAN U
131 Duplicate Bill RURAL R
Total Records: 2
SOP ID Complaint Area Area Flag Sop in Hrs Escalation after (Hrs) 2nd Escalation after (Hrs) Effective from Status
44 Supply Failed - Phase Out URBAN U
45 Supply Failed - Total Area URBAN U
46 Accident - Animal Fatal URBAN U
47 11 KV - Overhead Line Breakdown URBAN U
48 22 KV - Overhead Line Breakdown URBAN U
49 415 Volts - Overhead Line Breakdown URBAN U
50 Accident - Human Fatal URBAN U
51 Accident - Non Fatal URBAN U
52 Accident - Others URBAN U
53 Cable Fault URBAN U
54 DT/Pillar Box-Bus Bar Burnt URBAN U
55 DT/Pillar Box-Cable URBAN U
56 DT/Pillar Box-Lugs URBAN U
57 DT/Pillar Box-Sparking URBAN U
58 DT/Pillar Box-Unlocked URBAN U
59 High Bill URBAN U
61 Light Fluctuation URBAN U
62 Line - Bunched URBAN U
63 Line - Snapped URBAN U
64 Line - Tree Branches Touching URBAN U
65 Line - Twisted URBAN U
66 Meter Burnt URBAN U
67 Meter Faulty URBAN U
68 Meter Stuck Up / Stop URBAN U
69 Pole - Fell Down URBAN U
70 Pole - Leaning URBAN U
71 Pole - Shock URBAN U
72 Transformer - Burnt URBAN U
73 Transformer - Cable URBAN U
74 Transformer - Flames URBAN U
75 Transformer - Lugs URBAN U
76 Transformer - Oil Leakage URBAN U
77 Transformer - Smoke URBAN U
78 Transformer - Sparking URBAN U
79 Unbilled Consumer Since Connection URBAN U
80 UnderGround Service Cable-Lugs URBAN U
81 UnderGround Service Cable Fault URBAN U
82 Voltage - Blinking URBAN U
83 Voltage - Dim Supply URBAN U
84 Voltage - Fluctuation URBAN U
85 Voltage - High URBAN U
88 Average Bill URBAN U
97 Late Bill Receipt URBAN U
98 Low Bill URBAN U
99 Meter Reading - Correction URBAN U
100 Meter Reading Not Taken URBAN U
101 Non Receipt Of Bill URBAN U
103 AG Solar - A-1 Approval/FQ Issue/ Payment Related URBAN U
104 AG Solar - Mobile Number Change URBAN U
105 AG Solar - Survey Wrongly Rejected URBAN U
106 AG Solar - Change In Beneficiary's Other Details URBAN U
107 AG Solar - Not Interested In Solar Pump URBAN U
108 AG Solar -Survey Not Done URBAN U
109 AG Solar - Change Of Vendor URBAN U
110 AG Solar - IT Related Issue URBAN U
111 AG Solar - Excess Payment Refund Related Issue URBAN U
112 AG Solar - Refund Against Rejection URBAN U
113 AG Solar -Pump Not Working URBAN U
114 AG Solar -Solar Panel Damaged URBAN U
115 AG Solar - Solar System Not Working URBAN U
116 AG Solar -Theft of Solar Pump / Panel URBAN U
117 Wrong Load (Agriculture Consumer) URBAN U
118 AG Solar -Installation Not Done By Vendor URBAN U
119 AG Solar -Low Water Flow / Pressure URBAN U
120 11 KV - Overhead Line Breakdown RURAL R
121 22 KV - Overhead Line Breakdown RURAL R
122 415 Volts - Overhead Line Breakdown RURAL R
123 Late Bill Receipt RURAL R
124 Line - Snapped RURAL R
125 Line - Tree Branches Touching RURAL R
126 Line - Twisted RURAL R
127 Non Receipt Of Bill RURAL R
128 Supply Failed - Phase Out RURAL R
129 Supply Failed - Total Area RURAL R
130 Unbilled Consumer Since Connection RURAL R
132 High Bill RURAL R
133 Average Bill RURAL R
134 Low Bill RURAL R
135 Meter Faulty RURAL R
136 Meter Reading - Correction RURAL R
137 Meter Reading Not Taken RURAL R
138 Meter Stuck Up / Stop RURAL R
143 Cable Fault RURAL R
144 Meter Burnt RURAL R
145 Pole - Fell Down RURAL R
146 Pole - Leaning RURAL R
147 Transformer - Burnt RURAL R
148 Transformer - Cable RURAL R
149 Transformer - Lugs RURAL R
150 Transformer - Oil Leakage RURAL R
151 DT/Pillar Box-Sparking RURAL R
152 DT/Pillar Box-Cable RURAL R
153 DT/Pillar Box-Lugs RURAL R
154 DT/Pillar Box-Unlocked RURAL R
155 UnderGround Service Cable Fault RURAL R
156 UnderGround Service Cable-Lugs RURAL R
157 Light Fluctuation RURAL R
158 Line - Bunched RURAL R
159 Voltage - Blinking RURAL R
160 Voltage - Dim Supply RURAL R
161 Voltage - Fluctuation RURAL R
162 Voltage - High RURAL R
163 DT/Pillar Box-Bus Bar Burnt RURAL R
164 Pole - Shock RURAL R
165 Transformer - Flames RURAL R
166 Transformer - Smoke RURAL R
167 Transformer - Sparking RURAL R
168 Accident - Human Fatal RURAL R
169 Accident - Animal Fatal RURAL R
170 Accident - Non Fatal RURAL R
171 Accident - Others RURAL R
173 Pole - Disconnect URBAN U
174 Pole - Disconnect RURAL R
175 Street Light URBAN U
176 Street Light RURAL R
177 Theft Related Complaint URBAN U
178 Theft Related Complaint RURAL R
191 AG Solar - A-1 Approval/FQ Issue/ Payment Related RURAL R
192 AG Solar - Mobile Number Change RURAL R
193 AG Solar - Survey Wrongly Rejected RURAL R
194 AG Solar - Change In Beneficiary's Other Details RURAL R
195 AG Solar - Not Interested In Solar Pump RURAL R
196 AG Solar -Survey Not Done RURAL R
197 AG Solar - Change Of Vendor RURAL R
198 AG Solar - IT Related Issue RURAL R
199 AG Solar - Excess Payment Refund Related Issue RURAL R
200 AG Solar - Refund Against Rejection RURAL R
201 AG Solar -Pump Not Working RURAL R
202 AG Solar -Solar Panel Damaged RURAL R
203 AG Solar - Solar System Not Working RURAL R
204 AG Solar -Theft of Solar Pump / Panel RURAL R
206 AG Solar -Installation Not Done By Vendor RURAL R
207 AG Solar -Low Water Flow / Pressure RURAL R
209 Wrong Load (Agriculture Consumer) RURAL R
210 Wrong Bill URBAN U
211 Wrong Bill RURAL R
212 VM (Vidarbha Marathwada) Subsidy URBAN U
213 VM (Vidarbha Marathwada) Subsidy RURAL R
214 Powerloom Subsidy URBAN U
215 Powerloom Subsidy RURAL R
216 Textile Subsidy URBAN U
217 Textile Subsidy RURAL R
218 Quotation Not Issued URBAN U
219 Quotation Not Issued RURAL R
220 Connection Not Released URBAN U
221 Connection Not Released RURAL R
222 Technical Survey Not Done URBAN U
223 Technical Survey Not Done RURAL R
224 Meter Inspection URBAN U
225 Meter Inspection RURAL R
226 New Connection Complaint URBAN U
227 New Connection Complaint RURAL R
228 Online Payment Complaint URBAN U
229 Online Payment Complaint RURAL R
230 Report Transformer Failure URBAN U
231 Report Transformer Failure RURAL R
999 URBAN U
Total Records: 157
SOP ID Request Area Area Flag Sop in Hrs Escalation after (Hrs) 2nd Escalation after (Hrs) Effective from Status
86 Change Of Name URBAN U
87 Disconnection URBAN U
89 Temporary Connection RURAL R
92 Change of Tariff URBAN U
94 Extension /Reduction of Load URBAN U
95 Shifting of Meter URBAN U
96 Change of Tariff URBAN U
139 Change Of Name RURAL R
140 Change of Tariff RURAL R
141 Extension /Reduction of Load RURAL R
142 New Connection (Permanent) RURAL R
172 Shifting of Meter RURAL R
179 Temporary Connection URBAN U
181 Address Correction URBAN U
182 Address Correction RURAL R
183 New Connection (Temporary) URBAN U
184 New Connection (Temporary) RURAL R
185 Change in Contract Demand URBAN U
186 Change in Contract Demand RURAL R
187 Additional Load URBAN U
188 Additional Load RURAL R
189 Reduction of Load URBAN U
190 Reduction of Load RURAL R
208 Disconnection RURAL R
Total Records: 24